Transportation Service Agreement
This Transportation Service Agreement (“Agreement”) is entered into by and between Second Nature Limousines, a licensed and insured transportation provider operating in the States of Indiana, Illinois, and Michigan (the “Company”), and the individual identified in the reservation confirmation (the “Customer”).
1 Customer Eligibility & Acknowledgment of Terms
Customer affirms they are at least 18 years of age and legally competent to enter into this Agreement. Customer confirms that all reservation details — including pick-up and drop-off locations, times, vehicle type, pricing, overtime rates, and contact information — have been reviewed and confirmed via the reservation confirmation email or booking platform.
2 Payment Terms & Deposit Policy
All deposits and payments are strictly non-refundable and non-transferable. Any remaining balance is due no later than twenty-four (24) hours prior to the scheduled reservation and will be charged to the credit card on file unless another payment method has been pre-authorized in writing.
3 Cancellation Policy
Cancellations made within forty-eight (48) hours of the scheduled reservation date will result in full payment of the remaining balance, which will be charged to the card on file or pursued through lawful collection methods if unpaid.
4 Passenger Conduct
Passenger conduct, alcohol possession or consumption, smoking restrictions, substance prohibitions, driver authority, damage liability, and cleaning charges are governed exclusively by the Passenger Conduct & Damage Policy, which is incorporated into this Agreement by reference.
5 Authorization for Additional Charges
Customer authorizes Company to charge the payment method on file for all unpaid balances, overtime, damage charges, cleaning fees, penalties, administrative costs, and other amounts permitted under this Agreement or the Passenger Conduct & Damage Policy.
6 Limitation of Liability
To the fullest extent permitted by law, Company is not liable for any damages arising out of or related to use of this website, including booking software interruptions, processing errors, or third-party system failures.
7 Subcontracting Rights
Company may subcontract services to a licensed transportation provider in the event of an emergency or unforeseen circumstance. Company is not liable for delays or itinerary changes caused by subcontractors or uncontrollable conditions.
8 Lost Property
Company assumes no responsibility for personal property lost, damaged, or left behind in any vehicle. Recovery of items is not guaranteed.
9 Damage & Cleaning Responsibility
Customer responsibility for damage, excessive cleaning, biohazard cleanup, service termination, and related charges is governed by the Passenger Conduct & Damage Policy. Customer authorizes Company to charge the payment method on file for all such amounts.
10 Medical Fitness to Travel
Customer represents that all passengers are physically fit for travel and do not suffer from conditions that would reasonably interfere with safe transportation. Company is not responsible for medical events arising from pre-existing conditions unrelated to vehicle operation.
11 Indemnification
Customer agrees to indemnify and hold harmless Company, its officers, employees, agents, and chauffeurs from claims, damages, losses, or expenses arising from the acts or omissions of Customer or Customer’s guests.
12 Governing Law
This Agreement is governed by Indiana law. Exclusive venue lies in the state or federal courts located in Indiana. If any provision is unenforceable, the remaining provisions remain in full force.