1 Information We Collect

We collect information reasonably necessary to provide transportation services, including:

• Customer name, email address, and phone number
• Pick-up and drop-off locations and trip details
• Payment and billing information
• Government-issued identification if required for verification
• Communications with Company
• IP address, browser type, device information, and usage data for security and fraud monitoring

2 How We Use Information

Customer information may be used for:

• Processing reservations and payments
• Providing confirmations, updates, and service communications
• Fraud prevention, identity verification, and charge dispute resolution
• Customer support and operational communication
• Safety monitoring, internal auditing, insurance, and legal compliance

3 Payment Security

All payments are processed through secure, PCI-compliant third-party payment processors (such as Stripe). Company does not store full credit card numbers on its systems.

4 Data Protection & Storage

Company uses reasonable administrative, technical, and physical safeguards — including encryption, firewalls, monitored systems, and restricted access — to protect customer information. No data transmission or storage system can be guaranteed to be 100% secure.

5 Information Sharing

Company does not sell personal information.

Information may be shared only as necessary:

• With licensed transportation subcontractors performing services
• With payment processors, booking software providers, and communication vendors
• For fraud prevention, chargeback defense, insurance claims, or dispute resolution
• With law enforcement or regulatory authorities when required by law

6 Data Retention

Customer information is retained as necessary for operational needs, tax and accounting requirements, insurance purposes, safety documentation, and legal compliance.

7 Cookies & Tracking

Our website and booking system may use cookies and similar technologies for session management, security, analytics, and user experience improvements. Users may disable cookies through browser settings, though certain features may not function properly.

8 Customer Rights

Customers may request access to or correction of their personal information. Requests for deletion may be honored subject to legal, financial, insurance, and record-retention obligations.

Requests may be submitted through the contact information provided on our website.

9 Children’s Privacy

Company does not knowingly collect personal information from children under the age of 13. Our services are intended for adults making transportation reservations.

10 Policy Updates

Company may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of the website or booking services constitutes acceptance of the updated policy.

11 Governing Law

This Privacy Policy is governed by the laws of the State of Indiana.