1 Booking Customer Responsibility

The booking customer is legally and financially responsible for the conduct of all passengers in the party, including minors and guests, and for any damage or excessive cleaning caused by any passenger.

2 Safety Rules

Passengers must comply with all driver instructions. Where seatbelts are available, passengers must wear them. Passengers must remain seated while the vehicle is in motion.

3 Prohibited Conduct

The following are strictly prohibited and constitute grounds for immediate termination of service:

• Smoking or vaping of any kind
• Illegal drugs, controlled substances, or unlawful conduct
• Standing, climbing, or moving about while the vehicle is moving
• Leaning out of windows/doors/sunroofs, or opening doors while moving
• Fighting, harassment, threats, disorderly or destructive behavior
• Interfering with the driver, controls, or vehicle operation

4 Alcohol

Company does not sell, furnish, or serve alcohol. If alcohol is present, it is the passengers’ responsibility to ensure all possession and consumption is lawful and limited to individuals age 21+. Over-intoxication, unsafe behavior, or any unlawful activity is grounds for termination without refund.

5 Driver Authority; Termination of Service

Drivers are authorized to refuse service, stop the vehicle, terminate the trip, and/or request passenger removal if, in the driver’s judgment, passenger conduct creates a safety risk, property risk, or legal/compliance risk. Termination due to passenger conduct results in no refund.

6 Damage & Cleaning Charges; Authorization

The booking customer authorizes Company to charge the payment method on file for all damage, cleaning, and related costs, including administrative time, out-of-service time, and vendor invoices. Charges may exceed any deposit.

Examples include (not limited to):

• Vomit / biohazard cleanup: minimum $400 (may be higher based on severity/vendor cost)
• Spills, excessive trash, bodily fluids, smoke odor remediation
• Torn seats, broken fixtures, damaged lighting, glass damage
• Exterior damage or damage to doors/windows

7 Documentation

Company may document conditions and incidents using photos, video, driver reports, and other evidence to support charges, insurance reporting, and/or dispute defense.

8 Governing Law

This Policy is governed by Indiana law. Venue is Lake County, Indiana unless otherwise required by law.